Refund policy
120-Day Money Back Guarantee
At HairGrover.co.uk, we believe in the effectiveness of our products, which is why we offer a 120-Day Results Guarantee. If you do not see the expected results within 120 days of using our product, we will refund your purchase—no questions asked.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the return is due to our reasons (e.g., damaged or incorrect goods received), the consumer is not required to bear the shipping fee.
How to Claim Your Guarantee
- Contact us at contact@hairgrover.co.uk within 120 days of receiving your product.
- Provide your order details, including your name, email, and order number, so we can process your refund.
Damages and Issues
We want to ensure you receive your order in perfect condition. Please inspect your package upon delivery and contact us at contact@hairgrover.co.uk immediately if:- Your item is defective or damaged
- You received the wrong product
Exchanges
To exchange an item, the quickest way is to return the item you have and place a new order for the desired product. Once the return is accepted, you can proceed with a separate purchase.Refunds
Once your refund request is approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note:- Processing times may vary depending on your bank or credit card provider.
- If more than 15 business days have passed since your refund was approved and you have not received it, contact us at contact@hairgrover.co.uk for further assistance.